Need help?
Frequently Asked Questions
Registering
Fill in the registration form with your company details, we will then verify the registration and you will receive a login.
This will be done during office hours (Monday to Friday 9am-5pm GMT). We will do this as soon as we can for you.
If you wish to purchase without a business you can use the retail site (link is in the header)
The minimum order value is £150 before any taxes or delivery costs are added.
Order
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
You can contact us through our contact page! We will be happy to assist you.
Now that the UK has left the EU, customers in the EU will have to pay an import charge (VAT/Duty) to clear the goods into their destination country. The amount is typically around 20% of the order value plus an administration charge
We are a company based in the UK and our office hour are 9am - 5pm GMT. So we can only deal with the orders in these office hours and we try our hardest to get the orders out as soon as possible. We also love shopping online so we know when you order something you expect it quickly. Most orders take up to 2 working days (with our average being next day) to be processed, packed and shipped. To see how long the shipping takes to your country please refer to the shipping section.
Send us an email or call us as soon as possible, quoting your order number so we can action it before the order has been dispatched.
You can change your order but the amendment will not show on the order history on the website. Please call or email very quickly so we can action it before it is dispatched
You receive a confirmation email when you make the purchase.
PRODUCTS
The Stargazer products are all made from raw materials in Cambridge in the UK at our ISO9001 registered company. Star Colour Laboratories
All the Stargazer products are registered on the CNPC website and we have a staff member who ensures the range is up to date with all the Cosmetic Technical requirements. We use approved ingredients and our Chemist has over 15 years of cosmetics manufacturing experience to ensure our products are produced to the best standards
All the Stargazer products are registered on the CNPC website.
The UV colours that are produced in the UK are cosmetically approved
In accordance with the European Law, Stargazer products have never tested on Animals. Furthermore since our inception in 1979 Stargazer has not commissioned or instructed any third party on their behalf to conduct animal testing. We are also proud to say that we are part of the PETA’s Beauty Without Bunnies Program. To show our commitment to not testing on animals.
We do not sell our products in China
In 2015 we had an assessor look at which one of our products we could note as being Vegan. The results showed that due to Lanolin and Beeswax that not all of our products are vegan. After this we instructed our manufacturing branch (Star Colour Laboratories), to manufacture our products to be vegan-friendly. At Stargazer we are committed to make as much of our range Vegan-friendly as possible, we have recently made a Vegan section highlighting all our vegan products
Stargazer's Cosmetics are made in the UK at our sister company Star Colour Laboratories. A few items are made in Europe due to manufacturing restrictions. Check them out https://starcolourlaboratories.com/
Yes we manufacture for many companies at Star Colour Laboratories. Many names you would probably recognise in the UK. Contact us and we can put you in touch with them or contact them directly.