Shipping policy
UK Orders
- Carrier: DPD
- Cost: £6.50 per box (Free carriage for orders above £500)
- Delivery Time: Monday to Friday, 9:00 am to 6:30 pm
- Tracking: You will receive an email or text message with a tracking number and delivery window time.
EU Orders
- Carrier: UPS
- Cost: £20.00 per box (based on a box weighing up to 19Kg)
- Delivery Time: 2-5 days
- Note: We are unable to deliver to Spain due to Spanish Cosmetic Regulations.
Rest of the World
- Carrier: UPS
- Cost and Delivery Time: Dependent on location and weight.
General Shipping Information
- Telephone Number: We require a phone number for DPD / UPS to send tracking information and for customs to contact you if you are outside the UK.
- Signatory Requirement: Ensure someone is onsite to accept and sign for the delivery. DPD / UPS will not deliver without a signatory present.
- Offshore and Remote Areas: Delivery to Northern Ireland, Highlands, Isle of Man, Isle of Wight, Channel Islands, Alderney, and Scottish Islands may take 2-3 working days.
- Customs Fees: You may be liable for import customs fees when goods enter your country from the United Kingdom.
- EU Customers Will Require An EORI Number: For customs clearance an EORI number is required as well as a VAT number.
Shipping to a P.O. Box
We cannot deliver to a P.O. Box as they do not sign for deliveries.